Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Returns must be initiated within 30 days of receiving your order. If the item has been damaged or altered, it may not be eligible for a return. You must provide proof of purchase when requesting a return.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you must ensure that the item is securely packaged to prevent damage during transit.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item without delay. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Include photos of the damage or defect in your email to [email protected]. We will assess the situation and may offer a replacement or refund at our discretion. Timely communication is essential for resolving these issues effectively.
Final Notes
This Return and Refund Policy is subject to change at any time. We recommend reviewing this policy periodically to stay informed of any updates. Your continued use of our services after any changes indicates your acceptance of the new policy. If you have any questions or concerns regarding this policy, please reach out to us via email at [email protected].